Can attribute provision transform local government services?

We recently published the OIX white paper “Can Attribute Provision, Together with Identity Assurance, Transform Local Government Services?” written by Rob Laurence, Innovate Identity and Ian Litton, Warwickshire County Council. This white paper presents the findings of the discovery project that involved the UK Cabinet Office, Warwickshire County Council, Mydex and Verizon.

Read the White Paper

I would like to share with you Rob’s thoughts on this project.

-Don Thibeau

Can attribute provision transform local government services?

Local authorities are recognising the impact that moving to the digital delivery of services can have, not only on customer service but for making significant cost savings. They see identity assurance and attribute provision as a way of unlocking this potential and transforming the way they provide services to their citizens.

What is attribute provision? Any user controlled activity where the user can see the data, vouch for its accuracy and pertinence to the transaction can be deemed as attribute provision. This is a great way of avoiding out-dated or inaccurate information being used.  It grants access to point-in-time disclosure of information from a trusted source.

Why use it? Well it can transform the customer service, leading to waiting and processing times being slashed and significant cost savings.

Warwickshire County Council is working alongside the Open Identity Exchange, the Government Digital Service, Mydex, Verizon and Innovate Identity to test whether using attribute provision would work for the registration of applications for Blue Badges and residential disabled parking bays.  Warwickshire County Council is aware that to identify customers online, it needs attributes as well as identity so it needs to dip into central government and other local authorities data to verify whether applicants qualify for the service. The results of the user trials spoke for themselves.  The processing was cut from weeks to minutes for Blue Badge applications with users incredibly impressed by the service. No concerns were raised about privacy and government departments holding their data. In fact, residents cited a wow factor for the whole project.

Show me the money…

What does this all mean for cost savings? Well if local authorities had access to DVLA data to deliver, for example, concessionary bus travel, taxi licences and parking permits it could save £100 million a year. And if 324 of the local planning authorities in England had access to Land Registry Property Data, it could save £97 million each year in fraud reduction and efficiency gains (data from Open Identity Exchange).

What’s the future?

The next stage in this project is to design and build the technical infrastructure, based on open standards, to deliver the business requirements and design principles established during the initial project. Watch this space!